Eightyone Design Logo

A tale of 3 very different businesses

Camper van

All you regular readers of the Eightyone Design blog will know, we have ┬ápassion for VW campervans. We used to own a VW T25 (the brick!) and we recently decided that we wanted a more reliable and modern vehicle and purchased a new T5 Transporter. However, we were being ridiculously fussy with the camper interior and decided to buy a bare van and get a bespoke interior made for us. Now, there are a plethora of companies who can provide this service and from the various VW shows we’ve visited and online forums we avidly use we narrowed the search down to three companies in Devon.

Company no. 1

The first company are local to us and known for being quite expensive. However, none of their previous customers seem to have any complaints and raved about their interiors. The quality of work was top notch, their customer service was excellent and their turn around times were reasonable. For us the added bonus was that the sky was the limit in terms of finishes and upholstery we could use. You could see they had really done their homework in regards to sourcing a range of suppliers. We were overwhelmed – this however came at a very high price.

Company no.2

After seeing the first company we were excited to see company no.2 as they were radically cheaper. However, from the website we already knew they offered a limited range of finishes and fittings, but we knew to save money we’d have to compromise somewhere. When we arrived we were greeted by a lovely family, the children showed us around the demo van and were bringing us out samples to take away etc. It all was very charming and sweet, however there was no level of professionalism at all and the quality of workmanship wasn’t nearly as high as Company no.1. We decided about 30 seconds into stepping into the demo van that Company no.2 wasn’t for us.

Company no.3

Now company number 3 was an interesting one, as even though they weren’t as expensive as company no.1, they were known for their high level of workmanship and service levels. After a great phone call to one of the employees (who gave us loads of advice about what to look for in a conversion company and vehicle safety) I was really enthused about this company. And I wasn’t disappointed! We were greeted by a member of staff who took us through the demo vehicle and left us to have a closer look – in which we couldn’t find one fault. Their workshop was so tidy it looked like a show room and the staff were knowledgeable and friendly. The only downside to this company was they too didn’t have a vast range of finishes and upholstery to choose from so we may not get the bespoke van we were after. Well, we thought that was the only downside… they couldn’t get the van completed until the end of the summer! We spent last summer cramming 2 surf boards into a Mini and driving 2 hours for decent surf and I am not doing that again this summer! So company no.3 were also out of the running.

Result

Well that left us with company no.1 and we felt very happy with that choice. We realise that they were the most expensive, but they were professional, had a good lead time, their customer service was excellent and we could have the bespoke camper interior that we’d always dreamed of! As we were finalising our choice I relayed the good old saying to Steve – low price, high quality, quick turn around pick two. And it couldn’t have been more true.

Have you ever found yourself in a similar situation? Do you think it’s worth paying extra for high quality and quick turn around?

Posted by Lu

Share this: del.icio.us / Digg it / StumbleUpon / Tweet This / Share on Facebook

If you enjoyed this blog article you can subsribe to FREE updates from our graphic design blog by email or RSS

Posted on Thursday, March 17th, 2011 at 12:02 pm
Posted In Freelancing, Personal Projects | Tags: , ,

Leave a Reply